Lame reasons from Pos Malaysia?

" I am sorry Madam, but we are unable to track your Registered post as not every country has this online tracking services there"

That was the reply I got from talking to the POS Malaysia customer services people to track as to where was the packages I sent located at the moment. 

Now if I were sending my stuff to some rural areas that is filled with nothing but jungles and trees or... in more simpler terms, not so developed and highly technological countries, I would accept this answer. But I am pondering and scratching my brains out as I was sending both my packages to Germany, one of the many high technology and almost everything done via online countries. And the moronic answer given to me by our Post service in Malaysia was they don´t have online tracking service?! I think WE should be facing that problem of not doing everything online.... instead of saying a country so advance like many of the European countries not that advance. 

Now don´t get me wrong. I have nothing against anyone, but I am frustrated that our Posting system is getting from bad to worse.  They are totally unreliable..... this isn´t my first time sending down parcels, letters or even packages via Registered Post to Germany. Normally, when I use registered post to send my packages or letters, they arrive at least, longest is 1 1/2 weeks from the date I sent it. But.... since the last incident, about a month ago, and from this time´s most recent incident... I am wondering what the hell happened to them?

My last displeasure with Pos Malaysia was when I sent down legal documents via registered post some time early October, 7th October if not wrong, for a court case in Germany. Estimated time, 2 weeks. Even the representative in the Post Office said so.... So, I sent it via registered as the court session was end of October, 28th October. Guess what? All went haywire, 2 weeks and the recipient still hasn´t receive my mail. So I called the customer careline... the first time ever I called them... and they told me, the package left Malaysia on 8th October so it should reach Germany already. I asked her, where is it actually... and she told me "Sorry madam, we are unable to track anything once it´s out of Malaysia" ..... -.- Got me curious and pissed. I walked into Pos Malaysia in Carrefour after work one day and demanded to know WTF is happening. How is it as a registered mail you can´t track?! I had to call the Germany POST services to find out what is going on.... and I was told.... the shipment that went in didn´t have a license or something like so... which was EVEN more amusing.....

With thousand and one apologies, they made me fill up this form and they´d track bla bla bla and get back to me. Amazingly, they managed to make sure that the package is delivered and reached the moment I told them I want it dragged back to Malaysia and they bear the cost -.-

And now, it happens again... same old shit.....

How´d you expect your own people to trust on your services when you are giving shitty services?! How is it you demand for more but yet you don´t seem to perform? So many stories bout them opening our mails and such.... but yet...... is there anything that can be done to it?Hell, even my own mails were sent to me open. I even had a birthday parcel from Germany sent down to me all into pieces and shattered up. The boxes were open, and worse..... the birthday card is gone! Is this the way you all do things?


I personally feel, there needs to be improvement. I am still not yet satisfied with the fact that my parcel is taking nearly a month to arrive its destination. And worse, our post services claims that the other country, aka Germany (As I sent my parcel there), doesnt have online services to do Registered Post tracking and I need to go to the post office to fill up a form so that they can MANUALLY track?!


What is going on?